Cartier

I recently purchased a ring as a gift for my mother for the upcoming holiday. I went to the boutique in Beverly Hills and was assisted by Mina Kim B who was not very welcoming. Even though she helped me choose the right size, she seemed to be not wanting to there. She was not very presence when assisting me. Additionally, she wrote the date of purchase wrong in the certificate of authentication. Overall, I’m disappointed by the experience and hope that the sale associate will be better at assisting others.

I’d like to share my experience trying to pick up my cartier bracelet after a repair. The staff was impolite, unhelpful, and made me wait a total of 2 hours to simply pick up a bracelet that was already paid for. I don’t live close to Beverly Hills so the wait was extremely inconvenient. They also don’t offer appointments so the only way to speak with any staff member is to walk-in and then wait for hours. For such a high class brand the customer service was extremely disappointing and has definitely tainted my view of Cartier.

The first disappointment was not being able to select my own sales associate. My expectations were that all Cartier boutiques sales associates would provide excellence, but this one fell short. Doug has reportedly worked at this location for 29+ years yet was incompetent in the purchase aftercare. He clearly did not understand the importance I placed on the overall boutique experience and process, not just the end purchase. Thank you, Charlotte, for doing all you could on your end. It’s unfortunate that one person created a cascading effect that is still unresolved 3 months later. I’m unsure what has happened to luxury boutiques, but expectations were not met here. Thank you for your efforts, Client Experience Team, and Cartier Client Relations. In closing, I’ve moved on to a professional sales associate at South Coast Plaza. Dee

I would like to share my experience of the service. Never been so disappointed. Our sales assistant Leslie showed her unwillingness to help us with her whole appearance, she did not answer questions, but only dealt with personal matters on her phone, rolling her eyes at any question. It was very rude and I immediately wanted to leave. But I came to find earrings and asked her if there was something available, she immediately answered - no, without even looking at the back room. It was really very insultingly for me to feel such an attitude and I found another assistant by myself and asked him about the earrings. He was nice and immediately checked if the earrings were available. Why didn't Leslie want to sell it to me or even see if they are available? I bought earrings but did not enjoy the purchase at all, but only ruined the day. Waiting for your respond why such people work in your company? Cashiers at Ralph’s are much more polite and friendly. And tell her that it’s not appropriate to chew the gum while she speaks to the customer!